Elements and Performance Criteria
- Prepare for equipment repairs
- Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
- Identify hazards, make work site safe according to relevant safety legislation and company work practices and use personal protective equipment
- Notify customer and other appropriate personnel of work and arrange for site access and security where required
- Obtain fault details to determine type of system fault
- Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate
- Confirm if warranties and service agreements covering identified repairs exist
- Obtain tools and necessary hardware and ensure that replacement parts and material is delivered to the worksite at the required time
- Repair fault
- Follow occupational health and safety (OHS) and environmental requirements when carrying out repair or replacement tasks
- Notify appropriate personnel of service disruption and remove network equipment from service
- Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures
- Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance
- Complete repair work documentation and administrative tasks
- Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines
- Record any changes to equipment and store according to enterprise guidelines
- Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines
- Complete administrative tasks and make recommendations for improvements under quality assurance system